Billing System Issues

Do you have problems with your payments? We can help you!

How do I login to my Upandupspace account?

To login, please click the login icon at the top right of our website at Upandupspace.com. You should use the email address you used to create an account with us.

If you forget your password, just click the password reset button to have a password reset link sent to your email on file.

Then you will need to create a new password to be used in the future when logging in.

How do I update my card number?

Once you have logged into your Upandupspace account, on the left side under your name and address click the green button that says, “Update.” Select “Payment Methods.”

Next, click the blue button that reads: “Add New Credit Card,” input your number and information and then click save. That’s it!

How to pay my overdue invoice?

1. From within your account, find the tab that says “Invoices” and open it.

2. From there, find the pay invoice and select the card you wish to use.

3. Once you have clicked pay, your invoice will have been paid.

Why is my website suspended?

Websites get suspended when a web hosting invoice is overdue for 7 days. This means that the website itself becomes no longer accessible to anyone on the web.

The site and its data will remain stored within the hosting account. However, it will not be accessible until the overdue invoice has been paid in full.

How long can a website be suspended until it is terminated?

If your account is suspended for more than 30 days it will be terminated. When a web hosting account is terminated, the website and all of its data will be removed from our servers.

This means the website and all of its files will be lost and unredeemable once an account is terminated.

I have the Upandupspace Basic plan but I want the Pro Plan. How do I upgrade to have more pages added to my site and more maintenance options?

To upgrade your plan, login to your account. Then select ‘Services.” From there, you need to select the green button labeled ‘Active’ in your hosting account.

Once you have clicked the ‘Active’ button, on the left side under information select ‘Upgrade.’ This will lead you to the steps of upgrading your account to the next plan.

How do I change my billing cycle from monthly to annually for my website?

To change your billing cycle, you can create a billing support ticket from within your account requesting this change. Or you can email us at contact@upandupspace.com where we will help you from there!

I pay monthly for my website. However, this month I found two charges in my bank statements. Why did I have a second charge in the same month?

A website has two charges associated with it:

1) a domain renewal fee, which is an annual fee to keep your domain active

2) an Upandupspace plan has a monthly or annual fee. If you are paying monthly and saw two charges, review your invoices and you will find that the domain renewal fee occurred in the same month.

I am going on a trip and will be out of the country for 2 months. Can I pause my website while I am away?

You can pause your website for up to 3 months.

This means your website will be suspended during this period and the next invoice will be generated upon the date you wish the site to be unpaused.

Just email us at contact@upandupspace.com or create a billing support ticket and we will help you from there!

I canceled my web hosting one day after my card was billed for my monthly subscription. Can I get a refund since I will not be using my website this month?

Yes! All of our plans have a 30-day money back refund.

So as long as you contact us within the first 30 days of your subscription renewal, you are eligible for a refund! Just ask!

Domain and Hosting Basics

Manage, transfer, and connect your domains to UPANDUPSPACE

What is a domain?

A domain is the URL or web address where visitors find your site. It is the name of your website, such as www. ............ .com.

What is web hosting?

Web hosting is the server or digital space where you store all your files including photos, resumes, videos, etc.

What does DNS mean?

DNS stands for Domain Name Servers, which are the coordinates used to connect your hosting with your domain.

Normally they look like: Ns1.upandupspace.com Ns2.upandusppace.com

I already have a domain name, can I use it with Upandupspace?

If you purchased a custom domain from a third-party provider, you can either transfer it to Upandupspace or connect it. In most cases, we recommend transferring, which helps you manage all aspects of your site in one place.

Visit our guide on transferring domains to learn how to prepare your domain with your current provider and move it to Upandupspace.

Who is my domain provider?

If you are not sure about who your domain provider is, visit whois.com and enter your domain to see where it is registered.

Can I change my domain name once I register it?

Once you have already registered your domain, you cannot edit or change your domain name.

If you want to change your domain name for any reason, you will need to purchase a new domain for $15/year.

If you purchase a new domain name, it will automatically be connected to your website.

Why does it take 24-72 hours to update my domain?

It can take anywhere from 24 to 72 hours to get your custom domain working properly once you connect it to your website. This waiting period is referred to as “propagation time”, which is the time it takes for changes to spread across the internet.

Once you have connected your domain, you can check your it’s progress across the web by using Whatsmydns.net. I

If you’re experiencing any issues with your domain after 72 hours, let us know and we will gladly look into your DNS settings to ensure they are configured correctly.

What is eNom?

eNom is the domain registrar company Upandupspace partners with to provide domains. It is one of the largest domain companies out there.

Once you register your domain with Upandupspace, you will receive an email asking you to verify your domain.

Once you verify your domain, we can start building your website!

Web Hosting v. Web Domains

Your domain serves as the address visitors use to locate your website. Upandupspace serves as your web hosting provider and stores your website files. Even though they are closely connected, web hosting and domain hosting are distinct services.

Web hosting involves storing website content on internet servers, while domain hosting offers domain names, which act as addresses for visitors to access website content.

Think of your website as a house. Your domain name is like your website’s address, it is used to find the location of your website on the internet. Your web hosting is where your website is supported and all of its content lives, similar to the land which your house is sitting on.

WEB HOSTING

A web host gives you a place to showcase your website's content, such as text, headshots, reels, resume, etc. However, it doesn't give you the actual web address, like www.upandupspace.com, that visitors use to find your site.

When you create a website with Upandupspace, they become your web host. This means they not only provide tools for editing and maintaining your content but also offer a spot on the internet to display it. Every Upandupspace website is stored on our servers.

WEB DOMAINS

Upandupspace supplies you with a domain name, such as www.upandupspace.com, which visitors can use to locate your website. Think of a domain name as a street address that guides people to your website's spot, but it's not the actual stuff visitors see when they visit your site.

We provide domain names and help facilitate their registration. If you've registered your domain through a third-party provider like Wix or Squarespace, they serve as your domain host, and you'll handle your domain through them. You have the option to move your current domain registered elsewhere to Upandupspace or register a brand new custom domain.

How web hosting and domains work together

You have the option to link one or more personalized domains to your site, either by registering a Upandupspace domain, transferring a domain to Upandupspace, or connecting a domain from another provider.

Regardless of where your domain is hosted, when it's connected to your Upandupspace site, visitors will view your Upandupspace hosted web content. Even if you have several domains, they will all redirect to a single main domain.

Paying for web hosting and domain

Each of our Upandupspace plans includes web hosting services. You can also register your domain through Upandupspace, or use a third party domain provider.

Transferring vs. Connecting Domains

Determine whether to transfer or connect a third-party domain to your Upandupspace website. If your domain is currently hosted by a third-party provider, you have two options for using it with your Upandupspace site: transferring or connecting. In most cases, we recommend transferring your domain. This approach requires maintaining your hosting service with your domain provider. Your DNS settings will be controlled by your provider and cannot be accessed through Upandupspace.

Transferring a domain to Upandupspace (Recommended) Transferring a domain enables you to oversee both your domain and website within the Upandupspace platform. When you transfer a domain from another provider to Upandupspace, we take care of domain management, and you can access all DNS settings through your client portal.

Connecting a domain to Upandupspace If transferring your domain is not an option, you can choose to connect it instead. This means your current provider continues hosting your domain, but with a few adjustments to DNS records, you can direct the domain to your Upandupspace site. This way, you can manage all aspects of your website from a single service, and Upandupspace can assist with any domain-related issues directly. Connecting allows you to keep your domain with your current host while directing it to your Upandupspace site.

Connect your domain to Upandupspace

The following instructions will outline how to update the 'Nameservers' of your existing domain, also known as the 'coordinates,' to be redirected to point at your new website location.

This process takes 24-72 hours to propagate, if you are having domain issues after 72 hours, let us know and we will look into your DNS settings to make sure everything is set up correctly.

Connecting your GoDaddy domain with Upandupspace

In order to connect your existing domain from GoDaddy to Upandupspace, please follow the steps below: Login to your GoDaddy account and find the My Domains page. From your GoDaddy account, open your DNS Management settings. Scroll to Nameservers and click Change.

Select Enter my own nameservers (advanced). Copy and paste the two upandupspace nameserver records below into the Nameserver fields in GoDaddy:
ns1.upandupspace.com
ns2.upandupspace.com

Please follow this video to make things easier.

Connecting your Squarespace domain with Upandupspace

In order to connect your existing domain from Squarespace to Upandupspace, please follow the steps below:

1. Log into your SquareSpace Account > Click on Domains Find your domain and click on three dots next to the domain name you would like to update the DNS records for

2. Click on Manage Domain

3. Click Advanced Settings

4. Click Name Servers

5. Select Use Custom Nameservers and Insert the four unique Nameservers provided by Popmenu Tip! Click on the trash can icon to delete the previous name servers if there are any.

Click the Add button to add more lines to enter the name servers:
ns1.upandupspace.com ns2.upandupspace.com

Connecting your Wordpress domain to Upandupspace:

In order to connect your existing domain from Wordpress to Upandupspace, please follow the steps below:

1. Click on the domain you want to edit.

2. Click the toggle to disable the “Use WordPress.com name servers” option. Enter the name servers you want to use. Your new hosting provider will provide you with the appropriate name servers.

3. From your WordPress dashboard, go to Upgrades → Domains.

4. Click on the domain you want to edit.

5. Click Name servers.

6. Click the toggle to disable the “Use WordPress.com name servers” option.

7. Enter the name servers you want to use. Your new hosting provider will provide you with the appropriate name servers.
ns1.upandupspace.com ns2.upandupspace.com

8. Click Save custom name servers:

Connecting your WIX domain to Upandupspace

In order to connect your existing domain from WIX to Upandupspace, please follow the steps below:

1. Log in to your account at WIX.

2. Find the area that is called Domains.

2. Find the area that is called Domains.

3.Click manage DNS records.

4. Click manage DNS records.

*** A (host) 107.155.77.114 and the C (name) which is your domain

Please follow this video instructions to make things easier.